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Q:  What happens if it rains on the day of my party?
 A:  We perform parties rain or shine.  We will be there unless you call to cancel.  We can set up zoo's
in garages and we also have canopies  we can use.  If you decide to cancel and reschedule we require a         minimum 6 hours notice.  If you decide to cancel after we arrive, while we are there, etc. full payment for your
party will be due.

Q:  I have a pool for a back yard, where can we do pony rides and or set up the zoo?
 A:  We are able to perform pony rides and set up the zoo just about anywhere as long as
the surface is level, non-slippery and not comprised of loose gravel or stones. For pony
rides we can utilize driveways, sidewalks, quiet streets, etc.  For the zoo we prefer to set
up on grass but can set up on pavement if needed.
 
 
 

 Q:  We have a dog, will he bother the pony or zoo animals?
 A:  Please keep all dogs inside or put away for the duration of the event. If there is a loose
dog, the pony will be stopped until the dog is put away. Excited dogs charging the pony,
nipping the pony's heels, etc. ARE a SERIOUS safety hazard. This is for the safety of the
children, the pony and the dog.

 Q:  Our yard is scheduled to be fertilized the day before our Petting Zoo Party, is this a
problem?
 A:  YES!!!!!! Ponies and or petting zoo animals cannot work on any area that has been
chemically treated (fertilizer or insecticide) within the past 7 days due to the danger of
poisoning.

 Q:  What about fire ants, bees etc?  
 A:  Please insure the set up area for the pony and or zoo is free of ant mounds, bee hives,
wasp nests, etc.  We will NOT set up in these dangerous areas.  

 Please also insure the set up area is free of dangerous holes, dog or animal feces, glass,
trash, etc...if we arrive and we find we have to "Clean UP" we will deduct that time from
your party time.  If we feel the area is unsafe for our animals or humans we will try to find
an alternate location.  If no suitable location is available full payment will still be due.

 Q:  My daughter is turning 3, but there will be some bigger kids at the party, what is the
weight limit for the pony?
 A:  We do have size limits of 100 lbs for our larger ponies and 65 lbs for our smaller
ponies.  Please let us know when you book your party that you may need a larger pony so we
can schedule your party accordingly.

 Q:  How many ponies will I need for my party?
 A:  We recommend at least one pony for up to 10 children.  Two ponies for up to 20 children, Three
ponies for up to 35 children, four ponies for groups of 35 or more.  It is always better to
add an additional pony or add a petting zoo to insure everyone gets to ride as much as
they want to without lengthy waiting times.  Please also keep in mind that children bring
siblings to parties, and parents just love to be inside the zoo!  Remember to add them to
the total "head" count for your party.  It is never fun for us to tell guests they have to wait
until someone comes out of the zoo for them to go inside.  The party goes by
very fast, and in order for everyone to ride the pony and or pet the animals you need to
have the right size zoo or the right amount of ponies to insure everyone gets the same
opportunities.  

 Q:  How do you do the pony rides?  
 A:  For pony parties with one pony (up to 10 children) we hand lead the pony.  For larger parties or parties in public areas we often set up a corral, to walk to ponies in. The corral set up keeps little ones from walking/running behind or around the ponies.

 Q:  What happens if the pony goes to the bathroom during the party?
 A:  We meticulously clean up after the pony and or petting zoo animals during the party
and after.  

 Q:  What do you bring, do I need to provide anything for the pony rides and zoo?
 A:  We bring it all!  
 

 


 Q:  Is there a travel fee?
 A:  Yes, for smaller events, we unfortunately have to charge a fee due to the high cost of fuel to offset our costs.  We charge a travel fee of $1.00 per mile for any location further than 50 miles round trip form  North Tustin. We use mapquest.com to verify the
distance.

 Q:  What about a deposit?
 A:  We do require a $100.00 refundable deposit to reserve all parties. $250.00 for larger events.               It will be refunded in full if you decide to cancel for any reason 30 or more days before your event. If you cancel for any reason within 29 days of your event your deposit will be become non-refundable. If Parties are booked less than 30 days in advance the deposit is not refundable.
You will have up to 1 year to apply the deposit to your rescheduled party or another event.

 Q:  How soon must I turn in the deposit?  
 A:  As a courtesy we will hold your party date for 5 business days from the time you book
your party.  If your deposit and contract are not received in our office by the close of
business on the 5th business day your reservation will automatically cancel and your
party will be removed from our calendar.  We often have clients on "stand" by for dates so
we must advise you to send the deposit in by your deadline.  We do accept credit cards or
the deposit via Pay Pal on our reservations page.....You can pay online, or over the phone.

 Q:  How do I pay the remaining balance?
 A:  The balance may be paid the day of the party, upon our arrival . We give a $50.00 credit to events which are prepaid in full prior to the event date. We can take all types of payment on site.

 Q:  Are you insured?
 A:  We are fully insured and licensed with the USDA. We meet and exceed all of the
requirements of the Animal Welfare Act and operate under the guidelines of the Centers
for Disease Control.

 Q:  When do you arrive?  
 A:  For pony rides only we allow 15-25 minutes for set up.  For petting zoo parties we allow
between 30 and 40 minutes for set up.  

 Q:  How do we book a party?
 A:  The best way to contact us is by telephone (714)580-2209 or                                                             email; sales@SoCalPartyanimals.com  or click here to book online Saturdays and Sundays
book well in advance.....so please call early.  There is always a chance that a date will be
open, so don't hesitate to email us and inquire.

 Q:  What areas do you service?
 A:  Orange county and surrounding counties We also travel further for large
venues.

 Q:  We are planning a large festival, do you offer discounts for Churches, etc?
 A:  We do offer discounts, click here on the link  to find out more.

 Q:  We are having a pool party too, is that OK?
 A:   Wet Bathing Suits: If you are also having a water slide / pool party on the day of your
event, please make sure that all of the children are dry before riding the pony. Wet
bathing suits will not be allowed on the saddle.

 Q:  Will the animals eat my trees, etc?
 A:   Yes, if the set up area is near or in an area with vegetation they will eat it.  Animals
love flowers, etc....Please note we are not responsible for damage to people, property,
trees, branches, bushes, grass, flowers, sprinkler heads, potted plants, etc.  It is up to
you to find a safe, level, preferably grassy area for our set up.  If we need to set up on
pavement we may charge an additional fee for the bedding and the extra time it requires to
clean up.

If you would like more information and or would like to check our open dates please
email us today! Sales@SoCalPartyanimals.com

 Please note that we do not guarantee rates and availability until your party is booked.